Frequently asked questions

Yes. Every product we sell is brand-sealed, sourced through authorised channels and covered by the manufacturer's standard warranty. Your invoice doubles as proof of purchase for warranty claims.

Orders are dispatched from our Bangkok office within 24–48 working hours. Delivery takes 1–3 working days within Bangkok, and 3–7 working days for the rest of Thailand.

COD is available on most products and locations. If COD isn't available for your address, you can prepay securely by bank transfer or card.

Shipping is free on all orders above a set threshold anywhere in Thailand. Below that, a flat courier charge applies — ask us for the current rate.

Once your order ships, a courier tracking link is emailed to you. You can also call us at +66 98 634 0672 (Mon–Fri, 09:00–18:00 GMT+7) with your order reference.

You can return unused items in original packaging within 7 days of delivery. Damaged, defective or wrong items reported within 48 hours are replaced or fully refunded, including shipping. See the Returns & Refunds page for details.

Yes — an invoice is issued with every order and emailed to you. If you need a corporate invoice with your company details, mention it when you place the order or contact us before dispatch.

We do. Email SENETMULTITRADECOLTD@GMAIL.COM with the products and quantities you need and we will revert with a quoted price and delivery schedule.

Bank transfer, all major credit and debit cards, and cash on delivery (where available). All online payments are processed over encrypted connections by our payment partners.

Yes, free of charge before dispatch — usually within 24 hours of ordering. Call or email us with your order reference and we will take care of it.